Results Delivery

·      Provide Strategic thinking and contributions to crafting of the Client Support departmental business plan to ensure delivery of focus areas for the year in support of the Trading and Market Services divisional annual strategy.

·      Apply cost effectiveness principles in planning and delivery to contribute to achievement of divisional financial targets.

·      Provide input into the formalisation for the Trading and Market Services’ divisional budget.

·      Participate in yearly resource planning with line manager according to capacity and skills set to ensure delivery of the JSE strategy and vision.

·      Contribute to the overall JSE revenue and business objectives by providing quality and professional services to stakeholders within adherence to the agreed outputs and timelines.

·      Ensure delivery of outputs that will contribute to the overall success of the JSE through meeting business requirements, following best practices and ensuring that outputs are in adherence to the industry standards and procedures.

·      Ensure that all results are delivered cost effectively through continuous obligation to review processes and determine the most efficient and cost effective procedures; escalate suggestion and provide input to be evaluated for implementation.

·      Provide quality assured deliverables in accordance with divisional and JSE standards which will enable on time delivery of divisional outputs and timeous client billing in support of reaching the divisional revenue targets.

·      Craft annual planning of own deliverables as per project plan, calendar entries and performance agreement to enable progress to plan tracking on a continual basis and effective time management to ensure timeous delivery of outputs whilst still remaining up to date with the business as usual 24/7 support as expected.

Stakeholder Relationship Management

·      Build strategic JSE / Industry/ Global network of thought leaders and relationships utilising social media, attending and presenting at conferences and training interventions.

·      Provide thought leadership and act as a subject matter expert on the post trade services business operations and systems functions as well as the trading, infrastructure and functional support across all markets in the stock broking environment in order to convey expert advice and support on JSE systems and business knowledge to all JSE clients.

·      Provide expert advice on business data and business usage thereof in order to assist stakeholders with the practical applications of the functional usage of the system to enable stakeholders to integrate into the JSE systems.

·      Attend daily focus meetings with manager and team for status updates to track progress against plan as well as to discuss issues and upcoming events in continuation of best practice and business operations.

·      Contribute to meaningful cost reduction / optimisation at all levels through applying cost effectiveness principles in planning and delivery to contribute to achievement of divisional financial targets.

·      Ensure delivery of all agreed internal/external client service and satisfaction objectives by tracking progress against the project plan as well as the agreed deliverables as outlined per stakeholder’s expectations.

·      Gauge stakeholder satisfaction through internal 360 feedback reports, regular meetings and ad-hoc feedback which will include any positive or negative feedback received from the stakeholders regarding the professionalism and timeous nature of interaction.

·      Apply an in depth knowledge of JSE systems, processes, and procedures that will result in being able to analyse issues and in collaboration with manager resolve complex matters in support of stakeholder management and in continuation of operational business requirements